Priority Support

Priority Support gives users a direct way to share complaints, suggestions, and praise from inside the app. It helps make sure important feedback reaches the right team quickly so issues can be addressed and great service can be recognized.

Send your feedback in-app, get faster attention, and help improve the experience for you and the restaurants you use.

What Priority Support Delivers:

Direct Feedback Channel Share concerns or praise without leaving the app.
Complaints, Suggestions & Praise Use one place for service issues, ideas, or positive feedback.
Faster Attention Important messages can be reviewed sooner by the right support team.
Right Team Routing Feedback can be routed to the restaurant when needed so it reaches the right people.
Better Service Improvements Your feedback helps improve future service quality and customer care.
Easy In-App Access Submit support messages from the same place you manage your orders.

How It Works:

Availability: Available inside the user app for support and feedback.
What You Can Send: Complaints, suggestions and service concerns.
How to Participate: Open Priority Support, choose the issue, and submit your message.
Follow-up: Relevant feedback can be reviewed by support and, when needed, shared with the restaurant for follow-up.

Frequently Asked Questions

Users open Priority Support, write their message, and send it to the support system so the concern or feedback can be reviewed.

You can use it for complaints, suggestions, compliments, order issues, or any service feedback you want to share.

Relevant feedback can be shared with the restaurant or support team when needed so it can be handled appropriately.

No. It is also for suggestions and praise, so you can report issues and highlight good service in one place.

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